Items may be returned within a THREE-DAY period which begins the day the customer receives their purchase. Items can only be returned in NEW CONDITION; meaning unwashed, unaltered, with original tags, no stains, no pet hair, along with being free of smoke smell, wear, etc. NO STAINS INCLUDE BUT ARE NOT LIMITED TO deodorant, makeup, bodily, hair dye, etc. Please allow 5-7 to business days for returns to be processed once we receive your item. An e-mail will be sent to the e-mail address on the return form once an item is received.
Haute Tulip does not provide the customer with a return label. Therefore, it is the customer's responsibility to return unwanted items via a carrier of choice. In order to process a return, customers must mail the items in the original package (if possible). Inside the original packaged ensure all items are pack with the original packaging material (if possible) as well as the original invoice (non-negotiable). Customers must also completely fill out a return form (included in your package). Once you have sent your package, we recommend keeping your receipt and insuring the package. We, HAUTE TULIP will not be responsible for lost packages. ONLY PACKAGES RECEIVED BY HAUTE TULIP WILL BE CREDITED. We do not accept COD deliveries, any packages sent via this method will be REJECTED. ONCE AGAIN, it is the customer’s responsibility to send AND PAY FOR ALL RETURNS. We reserve the right to give a partial return based on the condition of the items. HAUTE TULIP HAS THE RIGHT TO REFUSE ANY RETURN IF THE ITEM APPEARS DAMAGED, WORN, FINAL SALE OR RETURNED AFTER THE THIRD DAY.
Haute Tulip reserves the right to limit, refuse, and or reject any returns at any time if the following occurs: there is an excessive return history, excessive history involving missing items, worn, altered, damaged, or missing items. We may also refuse a customer if we feel potential fraud is occurring or illegal activity.
RETURN TO SENDER OR REFUSED PACKAGES: If an address is either invalid, the carrier is unable to deliver the package, or the order is refused by the customer at the time of delivery the items will be restocked. A restocking fee can range from 25% and upward for packages that are returned due to human error such as the wrong address or the entire payment if a customer refused the item at the time of delivery. If the customer inputs the wrong address then another order should be placed and a store credit will be given which will reflect the restock fee.
FINAL SALE ITEMS: These items are listed as final sale on the website which means the CAN NOT BE RETURNED, EXCHANGED, AND/OR GIVEN STORE CREDIT. These items include items listed FINAL SALE, CLEARANCE, swimwear, or body suits. Please note items ending in .96 are sale items, ex (27.96) and fall under this policy.
SALES ITEMS: Unless the item is listed as final sale, it is a sales item (not final sale). This means that the return policy still holds for three days upon receiving the item. These items end in .50 (27.50).
DAMAGED ITEMS: If you received your order and anything is damaged please take a photo of the item within a 24-hour time frame. In the photo make sure that the item is clearly seen and e-mail it to firstname.lastname@example.org. Please make the subject line says DAMAGED GOODS and include in the body of the e-mail a description of the damaged item along with your order number. Once everything has been accessed you will receive an e-mail with how to proceed within a 48-hour time frame.
DEFECTIVE, INCORRECT, OR MISSING ITEMS: Once you receive your item(s) we recommend thoroughly checking each item ordered. If you feel your item is defective, incorrect, or you are missing an item e-mail us at email@example.com. You must e-mail us an inform us within 24 hours of receiving your items; include a picture, description, and order number.
*Due to unforeseen events an item may become unavailable AFTER AN ORDER IS PLACED. In cases such as these, the customer will be refunded the price of the item excluding shipping and taxes. If multiple items were ordered then only the items UNAVAILABLE will be disregarded from your invoice and not charge.
HAUTE TULIP IS NOT RESPONSIBLE FOR SHIPPING DELAYS WITH (WHOEVER OUR SHIPPING CARRIER MAY BE). DUE TO WEATHER OR OTHER UNFORESEEN EVENTS, YOUR PACKAGE MAY ARRIVE LATER THAN THE ORIGINAL PROJECTED DATE.
IN THE EVENT THAT HAUTE TULIP EXPERIENCE HIGH VOLUMES WITH ORDERS SHIPPING MAY BE DELAYED. EXPECT AN E-MAIL FROM HAUTE TULIP WITHIN A 48 HOUR TIME FRAME.
Haute Tulip can not ensure that the item/size you need will be available once your return is in process. Therefore, it is suggested that you place the order for the correct size or item and a return the other item for the full item (including shipping and taxes).